3PL Worldwide lives up to our commitment to our clients, to their customers, and to protecting the bottom line every day by providing fast, flexible fulfillment. We combine the best in order management, logistics and fulfillment services, bi-coastal warehouse facilities and call center management to create happy customers one order at a time.
3PL meets the demands of today’s fast-paced multichannel market. Customers expect prompt service and quick delivery and marketers demand flexible, scalable logistic systems and up-to-the-minute reporting. We never accept the status quo. 3PL is constantly implementing new ways to provide better service, actionable metrics and cost savings.
Management team experience
Each member of 3PL’s management team has an average of 15 years experience in direct response fulfillment. Our experience allows us to coordinate the ideal systems for your program, anticipate your problems and help you navigate through any unanticipated bumps. We are also extremely proud of the stability of our Client Services team. With 3PL Worldwide, your account managers provide consistent, knowledgeable service.
3PL’s state of the art interactive reporting management tool, Mission Control provides deeper, more relevant and actionable metrics. Log in from the Web and run real-time reports on finance, inventory logistics management, customer service or order processing…any way you want to see your important order and campaign data.
24/7 Customer Service
With 3PL Worldwide your company will always be open for business. 3PL has complete state of the art call center redundancy to ensure your customers will receive world class service all day, every day. We also offer order management technologies that integrate into your customers’ data either through IVR or web access linked directly to your commerce site.
Outstanding account management
Our Client Services managers are the linchpins to 3PL’s outstanding client service. Each 3PL client is assigned a manager who becomes your single point of contact and coordinates all aspects of the program — from inception through launch to maintaining day to day project management. Our Client Service managers keep you informed and ensure that all departments work together for you.
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