Credit Department – Fort Wayne, Indiana
Essential Job Functions
  • Perform collection activities in order to ensure customers are paying within agreed terms.
  • Contact the customer to find out why the invoice(s) hasn’t been paid.
  • Review rejected invoices for validity
  • Forward rejected invoices on to the appropriate parties for resolution
  • Verify payment status of outstanding invoices
  • Document interaction with customers in TMS
  • Identify collection problems and recommend corrective action for slow/poor paying customers
  • Make collection calls
  • Prepare and maintain demand letters
  • Review cash application report for discrepancies
  • Review unapplied and cash on hold reports and apply appropriately
  • Work with CSR’s, Brokers and Customers to bring them within approved credit limits and terms
  • Work with sales representatives to improve collections and customer knowledge of credit, billing and collection policy
  • Perform other special projects and duties as assigned
  • One year of collections/accounts receivable experience is required
  • College Degree a plus
  • Experience in the transportation industry is preferred
  • Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel
  • Must be able to multi-task and work in a fast paced environment
  • Proficiency with software programs such as MS products, Excel, Outlook and Lotus Notes is preferred
  • Must be a team player with high energy, strong organizational and problem solving skills
  • Must be able to work with minimal supervision

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