What We Are Looking For:
As a team we are looking for driven people who have GRIT, TENACITY & A DESIRE TO WIN!
As an expedite logistics specialist, you will support the efforts of our expedite team by executing day to day duties for our existing customers. You assist with maintaining and growing existing accounts by building shipments into our system, scheduling pick up and delivery appointments, and tracking customer’s freight ensuring on-time delivery as well as building strong relationships with both customers and carriers.  This role is responsible for providing operations support to the team by communicating all the details of a shipment.
  • Assist Account Managers on day to day operations of their accounts
  • Match customer demand with quotes for their freight-related inquiries
  • Build strategies that will result in increased sales and stronger partnerships
  • Enter new load orders into our proprietary web-based software
  • Ensure all details of shipments are properly notated in each load
  • Communicate daily with shippers and receivers to schedule pick up and delivery appointments
  • Maintain and collect proper paperwork for each shipment
  • Resolve billing discrepancies with a customer or internal billing team
  • Initiate “check calls” to track and trace drivers on all pickups and deliveries
  • Assist with converting drivers to MacroPoint tracking
  • Manage any issues that come up in the normal operation of freight movement
  • Escalate freight-related issues to the appropriate teams
  • Excellent written and verbal communication skills
  • Ability to thrive in a fast-paced working environment and multitask
  • Superb time management and organizational skills
  • Extraordinary attention to detail and teamwork skills
  • Excellent problem-solving and time management skills
  • Willingness to be available after hours and weekends if needed
Education and Experience: 
  • Call center experience preferred
  • Freight brokerage experience a bonus
  • Experience in an office setting with proficiency in various aspects of customer service
  • 40 hours per week
  • On-site training and career development
  • Paid holidays and paid time off
  • Insurance benefits including but not limited to: Health, vision, dental, life, and disability
  • 401(k) Plan
Compensation: $15.00 – $18.00 per hour

To apply for this job please visit circledelivers.apscareerportal.com.